Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at whistle@2amkickoff.com.au. Please note that returns will need to be sent to the following address depending on your country:

Australian Returns:
2AM Kickoff
47 Ultramarine Place, Moana SA 5169 

UK Returns
Please email whistle@2amkickoff.com.au we will provide the UK Destination for returns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

United Kingdom & EU — 14-Day Right to Cancel If your order is being shipped to the United Kingdom, you have the right to cancel your order within 14 days of receiving it, without giving any reason (Consumer Contracts Regulations 2013). To exercise this right, contact us at whistle@2amkickoff.com.au within 14 days of delivery. Your item must be unworn, unused, with tags, and in its original packaging. Return shipping costs are your responsibility unless the item is faulty. Refunds will be processed within 14 days of receiving the returned item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at at whistle@2amkickoff.com.au