Shipping policy

Order Processing:

  • Orders are printed to order and typically processed within a 2-4 business days from the date of purchase. This can fluctuate in peak times during Black Friday & Christmas. 
  • Customers will receive a confirmation email with tracking information once the order has been dispatched.

Shipping Methods:

  1. Standard Shipping:

    • This is our default shipping option using Australia Post Regular Parcel service.
    • Delivery Time: Estimated delivery within 3-7 business days, depending on location.
    • Cost: Flat rate of $10

  2. Express Shipping:

    • Delivery Time:  Next business day delivery within Express Post network areas. Areas outside of the next business day delivery will be delivered as priority.
    • Cost: Flat rate of $15.

     

Shipping Zones:

  • We ship throughout Australia using Australia Post services. Deliveries to remote areas may take longer than standard estimates.

Shipping Restrictions:

  • We currently do not ship internationally. Our services are limited to addresses within Australia.

Shipping Charges:

  • Shipping charges are non-refundable.
  • In the case of returns or exchanges, customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).

Tracking Orders:

  • Customers can track their orders using the tracking number provided in the shipping confirmation email.

Delivery Issues:

If there are any issues with delivery, such as delays or lost packages, please contact us immediately so we can assist in resolving the issue with Australia Post.

Shipping Protection 

Shipping Protection Terms

At Spida Custom Apparel, we offer shipping protection to ensure your order arrives safely and in good condition. Please review the following terms regarding our Shipping Protection Policy:

  1. Coverage Period: Shipping protection is only valid for issues that arise during transit. This includes loss or damage that occurs before the order is marked as "Delivered" by the shipping carrier.

  2. Successful Delivery: Once your order is marked as successfully delivered by the carrier to the shipping address provided, the shipping protection is no longer valid. Any issues that occur after the confirmed delivery, including loss or theft after the package has been delivered, will not be covered under our Shipping Protection Policy.

  3. Claims During Transit: If your package is lost or damaged during transit (before being marked as delivered), please contact us immediately. Claims must be submitted within 7 days of the expected delivery date.

  4. Address Accuracy: Ensure that the shipping address you provide is accurate. 2AM KICKOFF is not responsible for delivery issues resulting from incorrect or incomplete address information.

  5. Shipping Carrier Responsibility: Once an order has been successfully delivered, responsibility for the package shifts to the recipient. If you have concerns about package theft or security after delivery, we recommend choosing secure delivery options, such as requiring a signature upon delivery.

By purchasing shipping protection, you agree to the terms outlined above. For any questions or concerns regarding your shipment, please contact our customer service team.


Contact Information:

  • Email us at whistle@2amkickoff.com.au or Call 0411333456 for any order enquiries. 

Policy Updates:

  • This shipping policy is subject to change without prior notice. Updates will be posted on our website.